If you are experiencing a problem with your new EPSON Stylus inkjet, simply visit ACS which is a local EPSON Express Service Centre and EPSON-trained staff will put the following step-by-step process into action:

1. Warranty confirmed. Your proof of purchase and warranty details will be confirmed and matched to your printer (Where not applicable, alternative service advice will be provided).

2. Reported problem investigated. The printer will be examined and the extent of the problem and possible causes assessed.

3. First possible resolution –problem solved for original printer. If no service parts or assembly changes are required, the problem will be cleared. For driver related problems, a free copy of the latest EPSON print driver will be provided. There will be no fee for repair or evaluation

4. Second possible resolution – printer replaced. If the problem cannot be fixed on the original printer, a permanent replacement will be offered 

5. Warranty administration. At the conclusion of the process, the EPSON Express service centre will complete a comprehensive service form, and you will be asked to sign and confirm your satisfaction, and to add any additional comments. All existing proof of purchase and warranty details will then be updated accordingly, Backing up the system