Website Maintenance and Support

Whatever the size of business, attitudes towards ICT are changing.

Although every effort is made to maximise software reliability it can never be 100% guaranteed and problems will occasionally occur. Different users, nationalities, data, browsers, circumstances etc. all may create issues unbeknown and unforeseen.

ACS can allay fears by offering prompt diagnosis and action through controlled procedures and channels.

Although all clients receive a level of technical support, owners of critical sites have the option to extend these services via support contracts to meet their requirements.

There are optional packages to suit, selected packages have inbuilt design and development time to ensure even minor web site amendments can be fully covered.

Domain Service:
Automatic renewal of your domain name.
This will be a manual check, to ensure your domain does not lapse.

Standard Service:
Package includes Domain Pack
Critical updates
Web site technical support
Web Stats
One hour web site development (worth £60)

Advanced Service:
Package includes Domain Pack
Package includes Standard Pack
Critical updates
Web site technical support
Quarterly Web stats
4 hours web site development per week (worth £240)
To include updating of news items / product information

1. Articles and/0r Data for products will need to be supplied by client. In a pre agreed format

Web Site Health Check
Copy Correcting
Grammatical Errors
Spelling Errors
Copy Re-Write

Search Engine Validity
Keyword Analysis
Keyword Placement
Meta Tag Checks

Layout Fix
Alignment issues
Colours
Fonts
Usability Fix

Navigation
A->B Fix
Download accelerator

Report
Fixes made
Outline of what cannot be fixed during the website kick-start.

The Website Healthcheck is a complete M-O-T service for your website. We identify and fix issues that are resulting in a diminished return.

Please note: Although your website may have been professionally designed, we still recommend our Website Healthcheck. Ensure you maximise your Return On Investment.

(Healthcheck Service Headings)

Copy Correcting
Bad copy can ruin prospective sales. Visitors will read your copy, as you are reading this. Do not forget that the copy (page text) is not something to fill in space on your website. The copy text is the only sales tool you have online.

Our service looks at your message, it's clarity and it's persuasive effects, using our marketing knowledge and experience. We also check the grammar and spelling.

Search Engine Validity
How 'Search Engine Ready' is your website?
By identifying the best keywords for your website we can begin checking that the main rules for SEO (Search Engine Optimisation) are being followed.
Improved copy (as described above in Copy Correcting) will also aid your Search Engine placements.

Layout Fix
The correct balance of text, graphics and other elements will ensure a professional image. Credibility is crucial when attempting to gain new leads/sales online. Looking professional is key to gaining credibility.

Usability Fix
How does a website visitor know how to navigate your website?
By following usability guidelines you can make it effortless for your users to find the information they want. Most importantly to you, your customers need to know how to buy or contact you! Our practices for usability follow the guidelines of Jakob Nielson and the W3C.

Report
Once the website healthcheck is complete we will provide a report for you giving details of our changes. In this report, if required, we may outline the changes we would propose in the future.

Website Health check is recommended every year. Web site Health Checks are costed on a site to site basis. Prices start from as little as £475